The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious and Clean
“The upgraded room was incredibly spacious, boasting fantastic views and a comfortable living area that made our stay even more enjoyable.” view full review
Excellent Room Service
“The room service exceeded my expectations with prompt delivery and delicious food that made our evenings cozy and satisfying.” view full review
Kid-Friendly Fun
“The TV options in the room kept my kids entertained throughout our stay, making it easy to relax while they enjoyed their favorite shows.” view full review
Comfortable Living Space
“The living space in our room was perfect for relaxation, providing a serene environment to unwind after a day of exploration.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Spa & wellness centre
Massage
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Show more
Location
1135 Arawa St,
Rotorua,
New Zealand,
3010,
Bay of Plenty
Map view
street view
1135 Arawa St,
Rotorua,
New Zealand,
3010,
Bay of Plenty
City landmarks
Ranolf Street and Lake Road
Kuirau Park
710 m
1000 Hinemoa St
Polynesian Spa
1.1
km
booking office 1220 Hinemaru St
Tamaki Maori Village
1.1
km
Golf Course
Government Gardens
1.1
km
Mall
Central Mall
1.0
km
Hemo Road
Te Puia
3.2
km
RotoruaNew Zealand
Lake Rotorua
710 m
Mataiwhera St
Ohinemutu
650 m
Corner of Mataiawhea & Korokai Streets Ohinemutu
Saint Faith's Anglican Church
860 m
Mall
Eat Street
710 m
Tunohopu St
Te Hahi o te Whakapono
860 m
Rotorua 3010
Rotorua Lakefront Heliport
600 m
2 Kuirau St
Thermal Footbaths
610 m
Nearby
Queens Drive
Fred W Wylie Memorial Statue
230 m
1 Queens Drive Government Gardens
Arawa War Memorial Statue
440 m
1210 Arawa Street
Fancy Meow Cat Cafe
220 m
1 Queens Drive
Sulphur Point
440 m
Museum
Bibleworld Museum and Discovery Centre
460 m
RotoruaNew Zealand
Lake Rotoiti
1.0
km
RotoruaNew Zealand
Lake Tarawera's Hot Water Beach
1.0
km
Spa Centre
The Spa Rotorua
1.1
km
1093 Tutanekai St
Madhouse Design Store & Gallery
190 m
1174 Whakaue Street
Puawai Jade
210 m
Lake Rotoma
1.0
km
1234 Fenton Street
Rakai Jade
330 m
Event hall
Te Runanga Tea House
350 m
Ohinemutu
Rotorua Lakefront Boardwalk
570 m
Church
Saint Lukes Church
450 m
Gallery
Helium Gallery
480 m
Church
Saint Michaels Catholic Church
560 m
Restaurants
Fat Dog Cafe & Bar
290 m
1161 Arawa Street
Pig & Whistle
390 m
1182 Tutanekai Street Cnr Haupapa and Tutanekai Streets
Indian Star Restaurant
230 m
1118 Tutanekai Street
Artisan Cafe
130 m
1149 Tutanekai Street
Kia Ora Japan
140 m
1139 Tutanekai Street
Fortune Restaurant
170 m
1129 Tutanekai St
The Thai Restaurant
150 m
1141 Tutanekai St
CBK Craft Bar & Kitchen Rotorua
230 m
1115 Tutanekai Street Eat Streat
Nando's
150 m
1135 Tutanekai Street
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
spacious bed
attentive service
unusual room layout
limited dining options
7.2/10
Very good
Rooms
7.4
Location
8.1
Service
7.5
Dining
6.6
Guest reviews
7.2/10
based on 11 reviews
8.2
8.2/10 based on 2514 reviews
Mark
United Kingdom,
March
2024
7.4/10
The hotel had spacious and relaxing rooms, though we were expecting more considering the price. The service was exceptional, and the staff went above and beyond to make our stay special. The location was perfect for our conference, with essentials nearby, but we missed out on trying the breakfast. The dining experience was below par and overpriced. Overall, a pleasant stay with a few drawbacks.
Rooms
8.0
The rooms were quiet, spacious, and easy to relax in.
Service
9.0
The service was excellent, with polite, friendly, and helpful staff.
Location
8.0
The location was perfect for the conference, with essentials within close proximity.
Dining
5.0
The dining was disappointing and overpriced.
Facilities
7.0
The facilities were satisfactory.
Jared
United States,
March
2024
7.4/10
The hotel is conveniently located within close proximity to essential places like Streat and the conference center, town, and Polynesian spa. The valet parking can be a bit pricey, but there's not much the hotel can do about it.
Rooms
8.0
The rooms felt comfortable and spacious overall, although the setup may seem strange with the shower and toilet in the same area as the bed and table.
Service
7.0
The service provided by the staff was nice and helpful, but some reminders came across as a bit direct. Other reception staff handled parking efficiently.
Location
9.0
The hotel's location is quite convenient despite the challenges with valet parking cost and monitored street parking. It's near essential places like Streat, the conference center, town, and Polynesian spa.
Dining
7.0
The dining experience offered tasty food, but the selections didn't change much. The shabu shabu was a notable option worth trying.
Facilities
6.0
Christine
United Kingdom,
March
2024
6.8/10
The hotel had some quirky touches with the toilet and shower in the room, but the queen bed was quite spacious. The heating system caused some issues, but overall, the room was comfortable. The service was attentive, although there were minor issues with stocking up on tea and coffee. The location was convenient, despite expensive valet parking. The dining options were tasty but lacked variety, and the executive lounge fell short. The facilities were basic but functional.
Rooms
7.0
The room layout with the toilet and shower was unusual, but the queen bed was spacious.
Service
7.0
The service was attentive, although there were minor issues with restocking beverages.
Location
8.0
The hotel's location was convenient, despite pricey valet parking.
Dining
6.0
The dining options were tasty but lacked variety, and the executive lounge experience was subpar.
Facilities
6.0
The facilities were basic but functional.
spacious bed
unusual room layout
William
United States,
February
2024
7.8/10
I absolutely loved my stay at the hotel! The rooms were spacious and comfortable, offering a nice view. The service was top-notch with friendly staff and even a complimentary massage. The location was perfect, allowing for easy access to nearby attractions. The dining experience was superb, although there is room for improvement in a few areas. Overall, a fantastic hotel with great value for money.
Rooms
8.0
The rooms were nice with a good view, spacious and comfortable.
Service
9.0
The staff were incredibly friendly and went above and beyond to ensure our stay was enjoyable.
Location
7.0
The location was perfect for exploring the area, though the room advertised was different from what I received.
Dining
7.0
The dining experience was on point, but there were a few aspects that left a bit to be desired.
Facilities
8.0
The facilities provided everything I needed for a comfortable stay.
Louise
United Kingdom,
December
2023
7.8/10
The hotel's location is perfect for exploring the town easily, but some aspects like service could be improved. Great for a conference stay but had some drawbacks with dining options.
Rooms
7.0
Our room, although a bit cold and dark due to the view, was cozy and offered a unique setup.
Service
8.0
The staff were extremely polite and attentive, but a few small improvements could be made.
Location
9.0
The hotel's central location was convenient for our conference, dining, and town exploring.
Dining
7.0
The dining experience was enjoyable overall, but the prices were a bit steep for the offering.
Facilities
8.0
The hotel had all essential facilities needed for a comfortable stay.
Frederick
United Kingdom,
October
2023
6.6/10
The hotel offers spacious rooms with great views, but the acoustics may be a bit distracting. The service is friendly yet lacks consistency. The location is perfect for exploring the town, but parking can be inconvenient. The dining experience varies in quality. Overall, a mixed experience with some highlights and drawbacks.
Rooms
7.0
The room was spacious, but the acoustics were noticeable. There was a small view of the lake from a certain angle.
Service
6.0
The staff were friendly and helpful, but there were some delays in service.
Location
8.0
The location was excellent, close to dining options and the town center, but parking was limited to valet service.
Dining
5.0
Facilities
7.0
The facilities were adequate, but there were some cleanliness issues reported.
Richard
United States,
August
2023
7.6/10
The hotel had a weird setup with the shower and toilet all in the same area as the table and the bed, which was really strange, but the room itself was lovely, well-serviced, modern, and very comfortable. Upgrading to a better room may be worth considering.
Rooms
8.0
The room was a perfect size, modern, and very comfortable.
Service
7.0
The staff were extremely helpful and accommodating, except for one uncooperative and incompetent receptionist. Services like room service, dry cleaning, housekeeping, laundry, and valet parking were available, and I appreciated the welcome drink.
Location
9.0
The hotel was perfect in terms of being central in Rotorua. The friendly staff went above and beyond to assist, even though there were some inconveniences with valet parking and metered street parking.
Dining
7.0
The dining experience was nice, but it could have been improved with the availability of trim milk and more juice options. The breakfast, while nice, could become quite expensive if you're not a big eater.
Facilities
7.0
The hotel had the necessary facilities to make the stay convenient and enjoyable, but some minor improvements could be made.
helpful staff
weird room layout
Terry
United Kingdom,
July
2023
7.0/10
The hotel was unique and not quite what I expected, with occasional faint moldy smells in the rooms. The service was fantastic, with friendly and attentive staff, albeit a bit understaffed. The location was excellent, though not as advertised in pictures, leading to extra costs for an upgrade. The dining experience was average, with some room for improvement in the options provided.
Rooms
6.0
The rooms had occasional faint moldy smells and were not quite as expected.
Service
8.0
The staff were fantastic, very friendly and attentive, although the hotel seemed a bit understaffed.
Location
8.0
The location was excellent, but not as advertised, which led to additional costs for an upgrade.
Dining
6.0
The dining was average, with room for improvement in the options provided.
Facilities
7.0
John
United Kingdom,
June
2023
8.0/10
My stay at the hotel was overall good, but it had some ups and downs. The rooms were better than the one we booked previously at Cordis, Auckland, and the building was nice, but there was an ugly smell outside that wafted into the room. Despite that, the room itself was a bit dirty with leftover food on the floor. The service, however, was exceptional with the staff always ready to go above and beyond. The location was convenient for our needs, clean, and comfortable, even though it had a slight issue with milk provision. The dining experience was satisfactory, offering a good variety of food, but the pricing could be a bit high in some instances.
Rooms
7.0
The rooms were better than expected in a nice building, but there was an unpleasant smell and some cleanliness issues.
Service
9.0
The service was outstanding, with staff always prepared to go the extra mile.
Location
8.0
The location was perfect for our needs, clean, and comfortable, despite a minor inconvenience.
Dining
8.0
The dining experience offered a great selection, although pricing could be a bit high on certain occasions.
Facilities
8.0
The hotel facilities were good overall.
George
United Kingdom,
June
2023
7.0/10
The hotel's location is excellent, right in the heart of town, making it convenient to explore the area. The rooms were spacious, but some inconsistencies in amenities for the number of guests were a minor downside. The service was friendly overall, with some exceptional gestures, though occasional lapses in warmth were noted. Dining options varied in quality, from basic to great variety, with pricing reflecting the upscale status. The hotel's facilities were decent, though some noise disturbances affected the overall experience.
Rooms
8.0
The room we stayed in was spacious, offering ample room for a family with two queen beds. However, there were not enough towels and glassware for all guests, which was a bit inconvenient.
Service
7.0
The staff was generally friendly and accommodating, making special efforts like allowing us to watch the game while sorting out our accommodations. However, there were occasional instances where the friendliness was lacking.
Location
7.0
The hotel's central location was a huge plus, allowing us to easily explore the town without transportation worries. However, there were noise disturbances in the middle of the night, affecting our sleep quality.
Dining
6.0
The dining experience varied from basic to great selection, though the pricing leaned towards the expensive side. Some aspects were disappointing for a 5-star hotel.
Facilities
7.0
The hotel's facilities were decent overall, offering the basic amenities expected. However, noise disturbances during the night affected the overall comfort of the stay.
Central Location
Inconsistent Amenities
Roger
United Kingdom,
April
2023
7.8/10
The hotel's location was awesome, very central, and close to major attractions. The rooms were standard and clean, though quite expensive for what was offered. The service was mixed, with some forgetfulness but overall professional and friendly. The dining experience was great with a variety of options available. Unfortunately, the room did not match the advertised photos, requiring an additional fee for an upgrade.
Rooms
7.0
The rooms were standard and clean but considered overpriced for the amenities provided.
Service
6.0
The service displayed a mix of forgetfulness but overall professional and friendly behavior.
Location
8.0
The location was awesome and very central, but parking was inconvenient without valet service.
Dining
9.0
The dining experience was excellent with varied options available, though there was an issue with the room upgrade cost.
Facilities
9.0
The facilities were well-kept and offered a great dining experience.
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